{"id":125827,"date":"2020-02-28T12:34:17","date_gmt":"2020-02-28T11:34:17","guid":{"rendered":"http:\/\/www.cscs.uk.com\/?page_id=125827"},"modified":"2025-09-16T10:30:03","modified_gmt":"2025-09-16T10:30:03","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.cscs.uk.com\/cscs-policies\/complaints\/","title":{"rendered":"Complaints procedure"},"content":{"rendered":"<h2 class=\"intro-text\">The <a href=\"https:\/\/cscs.uk.com\/wp-content\/uploads\/2020\/02\/CSCS_complaints_procedure.pdf\" target=\"_blank\" rel=\"noopener\">CSCS Complaints Procedure<\/a> provides guidance to customers and staff on how CSCS receives and manages complaints.<\/h2>\n<p>To make a complaint, <a href=\"https:\/\/contact.cscs.uk.com\/hc\/en-gb\/requests\/new\" target=\"_blank\" rel=\"noopener\">please get in touch via our contact form<\/a>, ensuring you do the following:<\/p>\n<ul>\n<li>Include the name of the person you have been dealing with<\/li>\n<li>Include details of any steps you have already taken to resolve the complaint<\/li>\n<li>Include details of conversations you may have had with us that may be relevant to your complaint<\/li>\n<li>Upload copies of any documentation which supports your complaint.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The CSCS Complaints Procedure provides guidance to customers and staff on how CSCS receives and manages complaints&#8230;.<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":128825,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-125827","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cscs.uk.com\/wp-json\/wp\/v2\/pages\/125827","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cscs.uk.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cscs.uk.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cscs.uk.com\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cscs.uk.com\/wp-json\/wp\/v2\/comments?post=125827"}],"version-history":[{"count":0,"href":"https:\/\/www.cscs.uk.com\/wp-json\/wp\/v2\/pages\/125827\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.cscs.uk.com\/wp-json\/wp\/v2\/pages\/128825"}],"wp:attachment":[{"href":"https:\/\/www.cscs.uk.com\/wp-json\/wp\/v2\/media?parent=125827"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}